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Ghost Ice LLC

Effective Date: March 12, 2021

Last Updated: June 11, 2026

 

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR SERVICES. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE OUR SERVICES.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ghost Ice LLC ("Company," "we," "us," or "our"), a S Corporation registered in Los Angeles, CA, governing your access to and use of our website(s), mobile applications, APIs, software, content, and all related services (collectively, the "Services").

By creating an account,  or otherwise accessing or using our Services whether online or not, you affirm that you are at least 18 years old (or the minimum digital age of consent in your jurisdiction), that you have the legal capacity to enter into this agreement, and that you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by any of the following:

• Posting the updated Terms on our website with a new “Last Updated” date

• Sending an email to the address associated with your account

• Displaying a conspicuous notice within the Services

 

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must discontinue use of the Services and, if applicable, close your account.

3. Account Registration and Security

You agree to:

• Provide accurate, complete, and current registration information

• Maintain the confidentiality of your account credentials and not share them with any third party

• Notify us immediately at info@ghosticesystem.com if you suspect unauthorized access to your account

• Accept responsibility for all activity that occurs under your account

• Not create more than one account per person (unless expressly permitted) or create an account on behalf of another person without authorization

• Not create an account if you have been previously terminated from our Services

 

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or engage in fraudulent or abusive activity.

4. Permitted Use and License

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial purposes (or, if you are a business customer, for your internal business purposes), strictly in accordance with these Terms.

4.2 Restrictions

You may not, and may not permit others to:

• Copy, modify, distribute, sell, sublicense, or create derivative works of any part of the Services or its content

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Services

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

• Use the Services to build a competing product or service, or for benchmarking purposes without our prior written consent

• Use any robot, spider, scraper, data mining tool, or automated means to access or collect data from the Services

• Circumvent any technical measures we use to provide or protect the Services

• Access the Services through means other than our officially supported interfaces

5. User Content

5.1 Your Content

The Services may allow you to submit, post, upload, or otherwise make available content including text, images, audio, video, code, and other materials ("User Content"). You retain all ownership rights in your User Content.

5.2 License to Us

By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive, sublicensable, transferable license to use, host, store, reproduce, modify (for formatting purposes), publicly display, publicly perform, and distribute your User Content solely to the extent necessary to: (a) operate and improve the Services; (b) comply with applicable laws; and (c) enforce our Terms.

5.3 Your Representations

You represent and warrant that:

• You own or have the necessary rights and permissions to submit your User Content and to grant us the license above

• Your User Content does not and will not infringe any third-party intellectual property, privacy, or publicity rights

• Your User Content complies with these Terms and all applicable laws

5.4 Content Standards

User Content must not:

• Be false, misleading, defamatory, obscene, pornographic, or offensive

• Promote violence, terrorism, discrimination, or illegal activity

• Infringe or misappropriate the intellectual property rights of any third party

• Contain viruses, malware, or other harmful code

• Violate the privacy of any third party, including by sharing personal information without consent

• Constitute spam, unsolicited advertising, or chain messages

• Impersonate any person or entity

5.5 Content Removal

We reserve the right (but have no obligation) to review, monitor, remove, or disable access to any User Content at any time and for any reason without notice to you, including if we believe it violates these Terms or is otherwise objectionable. We are not liable for any failure to remove content or for removing content.

6. Intellectual Property

6.1 Our Intellectual Property

The Services and all content, features, and functionality — including text, graphics, logos, icons, images, audio clips, software, and code — are owned by Ghost Ice LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Trademarks

Ghost Ice LLC, Ghost Ice and all related names, logos, product and service names, designs, and slogans are trademarks of Ghost Ice LLC or its affiliates. You may not use our trademarks without our prior written consent.

6.3 Feedback

If you submit ideas, suggestions, or feedback regarding our Services (“Feedback”), you agree that we may use and incorporate such Feedback for any purpose without compensation, attribution, or restriction. All Feedback is deemed non-confidential.

7. Purchases and Payments

7.1 Pricing and Billing

All prices are displayed in USD and are subject to change with reasonable notice. Applicable taxes will be added at checkout based on your location. You agree to pay all fees and charges incurred in connection with your account.

7.2 Subscriptions and Auto-Renewal

If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel before the renewal date. Renewal charges will be made to your payment method on file. Cancellation of a subscription takes effect at the end of the current billing period; you will continue to have access to the Services until that time.

7.3 Refund and Warranty Policy

RETURNS: 30 DAYS with returned undamaged product

We will refund you for the product cost and applicable taxes as long as the Product(s) are not damaged by the customer. Shipping will be paid by the customer for returns. Applicable for US Customers orders only.

International Customers - We will refund you the product cost. All shipping and customs and respective country taxes are the responsibility of the Customer.

 

Warranty

We have a 1 year warranty from the time of delivery for the Ghost Ice Inserts and Ghost Ice Coolers, except where the warranty has been voided. We will only replace parts one time. We do not pay for international shipping or customs for replacement parts.

Note: Expansion damage of the cooler due to improper freezing voids the warranty. (Please see instructions on how to avoid this).

Note: Dropping the cooler voids the warranty.

Note: Damage to inserts due to laceration voids the warranty.

7.4 Payment Information

We use third-party payment processors to handle payments. By providing payment information, you authorize us and our payment processor to charge your selected payment method. You represent that you are authorized to use the payment method provided.

8. Product Disclaimers and Warnings

If our Services include the sale of physical products, the following disclaimers, cautions, and warnings apply in addition to any disclaimers, cautions, or warnings printed on the product, its packaging, or included instructions. By purchasing a physical product from us, you acknowledge that you have read, understood, and agree to be bound by the following:

8.1 Cooler Products — Care and Use Disclaimers

• CAUTION: Do not over-freeze any cooler longer than 3 days. Natural water expansion during extended freezing may damage the cooler. Any damage resulting from over-freezing is at the customer's expense and is not covered by warranty.

• NOTE: Ice cubes or ice blocks may develop frost on top due to natural water expansion and freezer temperature variance. This is normal and does not indicate a product defect.

• NOTE: Customers assume full responsibility for any damage incurred as a result of freezing a cooler for longer than the recommended 3-day period.

• WARNING: Use safe lifting techniques when lifting a filled cooler (e.g., the Ghost Ice Cooler or similar models). A two-person ("team") lift is recommended for filled coolers due to their weight.

• WARNING: After use, discard all remaining water from the cooler. DO NOT touch ice water located underneath the internal tray, as it may contain sharp ice crystals. Failure to follow this warning could result in severe lacerations.

8.2 Acknowledgment of Disclaimers

BY PURCHASING ANY PHYSICAL PRODUCT FROM [YOUR COMPANY NAME], YOU REPRESENT THAT YOU HAVE READ, UNDERSTAND, AND ACCEPT THE DISCLAIMERS, CAUTIONS, AND WARNINGS SET FORTH IN THIS SECTION AND ON ANY ACCOMPANYING PRODUCT LABELING OR PACKAGING. THESE WARNINGS ARE PROVIDED FOR YOUR SAFETY AND TO PREVENT PROPERTY DAMAGE. [YOUR COMPANY NAME] IS NOT RESPONSIBLE FOR INJURY OR DAMAGE RESULTING FROM FAILURE TO FOLLOW PRODUCT INSTRUCTIONS, CAUTIONS, OR WARNINGS.

9. Third-Party Services and Links

The Services may contain links to, or integrate with, third-party websites, services, or applications. We do not endorse and are not responsible for the content, privacy practices, or terms of those third parties. Your interactions with third-party services are governed by their own terms and policies.

We may also use third-party service providers to operate the Services, including analytics providers (e.g., Google Analytics), advertising networks, payment processors, and cloud infrastructure providers. These providers process data in accordance with our instructions and applicable law.

11. Privacy and Data

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge and agree to our Privacy Policy, including our use of cookies and tracking technologies as described therein.

12. Digital Millennium Copyright Act (DMCA)

We respect intellectual property rights and expect users to do the same. If you believe that any content on our Services infringes your copyright, please submit a notice to our designated DMCA Staff

Email: info@ghosticesystem.com

Mailing Address: 3312 1/2 Isabel Dr, Los Angeles, CA 90065

Phone: 213-222-8070

 

Your notice must comply with the requirements of 17 U.S.C. § 512(c)(3). We will respond to valid DMCA notices by removing or disabling access to the allegedly infringing content and may terminate accounts of repeat infringers.

13. Prohibited Conduct

You agree not to use the Services to:

• Violate any applicable local, state, national, or international law or regulation

• Transmit any unsolicited commercial communications (spam)

• Engage in harassment, abuse, threats, or intimidation of any person

• Distribute malware, viruses, or other harmful software or code

• Attempt to gain unauthorized access to any computer system, network, or account

• Engage in any activity that disrupts or interferes with the Services or the servers and networks connected to the Services

• Collect or harvest any information about other users without their consent

• Use the Services for money laundering, illegal gambling, or any financial crimes

• Engage in market manipulation or fraudulent trading activities

• Post content that exploits or harms minors in any way

• Violate export control laws or trade sanctions

14. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (D) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [YOUR COMPANY NAME], ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY; (C) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (D) ANY OTHER MATTER RELATED TO THE SERVICES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ALL CASES, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

12.3 Consumer Protection Laws

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection laws that cannot be excluded or limited by contract, including your statutory rights in the European Union, United Kingdom, Australia, or other jurisdictions.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Ghost Ice LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your infringement of any third-party rights.

16. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at info@ghosticesystem.com.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days of receiving your notice.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If we cannot resolve a dispute informally, you and we agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through binding individual arbitration administered by [AMERICAN ARBITRATION ASSOCIATION / JAMS / OTHER] under its [APPLICABLE RULES], except that either party may bring claims in small claims court for qualifying claims.

The arbitration will be conducted in Los Angeles, Ca, and the arbitrator’s award will be final and binding. Each party will bear its own costs unless the arbitrator determines that a party’s claim or defense was frivolous.

14.3 Class Action Waiver

YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any class proceeding.

14.4 Governing Law

These Terms are governed by the laws of the State of [YOUR STATE], United States, without regard to conflict of law provisions. To the extent arbitration does not apply, you and we consent to exclusive jurisdiction and venue in the state and federal courts located in [YOUR COUNTY, STATE].

14.5 EEA / UK Consumers

If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in this Section limits your right to bring claims before your local courts or to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

17. Termination

We reserve the right to suspend or terminate your access to the Services, with or without notice, at any time and for any reason, including if we reasonably believe you have violated these Terms or applicable law. Upon termination:

• Your right to access the Services ceases immediately

• We may delete your account data in accordance with our data retention policies

• Sections that by their nature should survive termination shall survive, including Sections 6, 8, 11, 14, 15, 16, and 18

 

You may terminate your account at any time by contacting us at support@[YOURCOMPANY].com or through your account settings. Termination does not entitle you to a refund except as provided in our Refund Policy.

18. Accessibility

18.1 Compliance Status

Ghost Ice LLC is committed to ensuring digital accessibility for people of all abilities. Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We also aim to align with the Americans with Disabilities Act (ADA) and, where applicable, the European Accessibility Act (EAA).

These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some areas of our website may not yet achieve full conformance, and we are actively working to identify and address these gaps.

18.2 Limitations and Feedback

Despite our ongoing efforts, there may be some limitations to accessibility across our Services. Content provided by third parties, user-generated content, and certain legacy materials — such as archived PDFs, documents, or video content published prior to 2022 — may not be fully accessible.

We welcome your feedback on the accessibility of our Services. If you encounter a barrier or have suggestions for improvement, please contact us using the information below. We aim to respond to accessibility feedback promptly and to address reported issues in good faith.

• Email: info@ghosticesystem.com

• Phone: 213-222-8070

• Mailing Address: 3312 1/2 Isabel Dr, Los Angeles, CA 90065

18.3 Accessibility Disclaimer

While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content across our Services, we cannot guarantee that every page, feature, or piece of content will be accessible to all users under all circumstances or on all assistive technologies and browsers. We are committed to addressing accessibility barriers brought to our attention in good faith, but we cannot guarantee immediate resolution of every issue.

Nothing in this Section is intended to, and shall not be construed to, limit any rights you may have under the ADA, the EAA, or other applicable accessibility laws that cannot be limited or waived by agreement.

19. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features of the Services, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, understandings, and representations.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Ghost Ice LLC.

16.4 Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

16.5 Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or power outages, or government actions.

16.6 Notices

We may provide notices to you via email to the address associated with your account, through the Services, or by other means. Notices to us must be sent to: Ghost Ice LLC, 3312 1/2 Isabel Dr. Los Angeles, CA 90065, Attn: Ghost Ice LLC Legal Department, or via email at info@ghosticesystem.com.com.

16.7 Accessibility

We are committed to making our Services accessible to people with disabilities. If you need assistance or have accessibility-related feedback, please contact us at info@ghosticesystem.com.

16.8 Export Controls

The Services may be subject to U.S. export control laws. You may not use or export the Services in violation of U.S. export laws, including the Export Administration Regulations (EAR) and the Office of Foreign Assets Control (OFAC) regulations.

19. Contact Information

For general questions about these Terms, please contact:

 

Ghost Ice LLC

Attn: Ghost Ice LLC Legal Department

3312 1/2 Isabel Dr

Los Angeles, CA 90065

Email: info@ghosticesystem.com

Phone: 213-222-8070